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New Member

New Agents can't login on CAD

Greetings.

Agent do not appears in Destkop Administrator, but appears in the Resources (WebManagement) this is wrong because all agents need to appear in the Desktop Administrator right?

Because of this the agent can not log into the CAD, only the agents that appear in the Desktop Administrator.

I found that the Unified CM Telephony Subsystem is partial_service, this would be the problem? solution exists? someone has seen this and can help me?

Attached are 2 prints to help better understand the problem

info:

5.0(2)SR01_Build053

Package: Unified CCX Enhanced

6 REPLIES
Cisco Employee

Re: New Agents can't login on CAD

Go to Desktop Administrator and perform a directory sync.

The agent should be listed as a resource in AppAdmin.

New Member

Re: New Agents can't login on CAD

I already tried that, it appears that was synchronized successfully but the status is the same

The Agent is already in AppAdmin

I did the resync in AppAdmin too

Cisco Employee

Re: New Agents can't login on CAD

Have you tried restarting the Cisco Desktop Sync Service from the control center? I would do this after hours.

New Member

Re: New Agents can't login on CAD

Hi Joesnyde , I have not tried that. you know tell me if I restart the Cisco Desktop Sync Service unavailability occur?

Cisco Employee

Re: New Agents can't login on CAD

Yes, you could cause interuption. Suggested that you do this after hours.

New Member

Re: New Agents can't login on CAD

Hi joesnyde,

I tried to do what you told me but it did not work, the service was still in partial service.

I solved my problem retarting de CSR Engine and I did the resync the directorys using the Desktop Administrator

After that, all pending user informations became synchronized.

Thx

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