New Agents now showing up in IPCC Express

[davidme]

Since CCM was upgraded to 4.1(3) - any new agents that are added, are not showing up in Supervisor Desktop. I have made sure the agents are associated with the supervisor and worked through a cisco pdf but to no avail. Any ideas or anyone seen this before?

[mmelbourne]

Are the users appearing in IPCC Express at all?

If not, is the "ICD Ext" radio button selected in the Device Association (or Extension Mobility) configuration?

[Brandon Buffin]

In Desktop Administrator, under Locations, click your LDAP profile. Click Setup -> Synchronize Directory Services.

Hope this helps. If so, please rate the post.

Brandon