Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Skill Group not Recieving Calls!

Guys I am at a new client trying to work on their old system. Its an ICM 7.1(5), CVP 3.1. Anyways I created a new skill group and agent, assigned it, logged in with CAD fine, however when I place a call through it just queue's and never delivered the call. I cannot assign this skill to an agent that already works, it also just queue's. In this customer they Create Services under Service Explorer, then assign the skill group as a service member, then create a route. Is there anything I am missing? I am so stumped...

Chad

1 REPLY

Re: New Skill Group not Recieving Calls!

Completely ridiculous, I changed a peripheral number and its like the skill groups was detroyed after that. Delete and Readd and good to go now!

Chad

155
Views
0
Helpful
1
Replies