Guys I am at a new client trying to work on their old system. Its an ICM 7.1(5), CVP 3.1. Anyways I created a new skill group and agent, assigned it, logged in with CAD fine, however when I place a call through it just queue's and never delivered the call. I cannot assign this skill to an agent that already works, it also just queue's. In this customer they Create Services under Service Explorer, then assign the skill group as a service member, then create a route. Is there anything I am missing? I am so stumped...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...