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New Subscriber add in CM Cluster but agents are not logging in on IP Phones registered to new subscriber

Hi,

I have added a new subscriber to existing cluster in Contact Center Environment. Agents are unable to login the CTI application using the phones registered on new subscriber. Call Manager version is 7.0.2 and ICM version is 7.5.8.

Please advise.

Regards,

Hammad.

1 REPLY
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Re: New Subscriber add in CM Cluster but agents are not logging

Is the CTI Manager running on the new subscriber?

What do you see in the .ems file for the JTAPI gateway?

Are the phones still associated with the JTAPI user?

If you unassociate and reassociate a phone, does that work?

Regards,

Geoff

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