no audio in the recording in uccx8.5

[concord_83]

iam facing aproblem in my recording i see my recording my supervisor desktop but no audio in it its blank i did all the troublshoting including postindstallation in bin folder of desktop file and also enabled the span on phones what could be threproblem any one can help me ???

[steve]

We had to get a patch from TAC for no audio.

Sent from Cisco Technical Support iPad App

[concord_83]

Do u have the patch or should i contact cisco TAC to get the patch?

[concord_83]

actually i know the reason thats to disable G.722 codec as it cannot be recorded