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New Member

no audio in the recording in uccx8.5

iam facing aproblem in my recording i see my recording my supervisor desktop but no audio in it its blank i did all the troublshoting including postindstallation in bin folder of desktop file and also enabled the span on phones what could be threproblem any one can help me ???

3 REPLIES
New Member

Re: no audio in the recording in uccx8.5

We had to get a patch from TAC for no audio.

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New Member

Re: no audio in the recording in uccx8.5

Do u have the patch or should i contact cisco TAC to get the patch?

New Member

Re: no audio in the recording in uccx8.5

actually i know the reason thats to disable G.722 codec as it cannot be recorded

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