09-10-2010 08:40 AM - edited 03-14-2019 06:28 AM
I have a couple of Outbound campaigns (transfer to IVR) and we're running ICM 7.5 with CVP 7.
In my ICM script using a Set node Im doing this:
but in my cvp scripts I'm not getting the number (ani) but I have the number every where else i.e. t_Termination_Call_Detail, Dialer_Detail, etc.
What am I missing?
thanks
09-10-2010 09:14 AM
Have you tried setting the CLID to one of the BA variables? In outbound you really can't do much ICM scripting.
david
09-10-2010 09:26 AM
no, but the data is there. I can see it in in the termination_call_detail table.
I can see it as ANI and as DigitsDialed.
I know when doing Predictive dialing one is limited to only the BAAccount variable but on xfer to IVR campaigns it has always been avialable; for the most part they get trated as inbound calls.
thanks
09-10-2010 09:32 AM
Ha, missed the part about the IVR campaing. Can you see any datat being passed to CVP in the ToVXML variables?
david
09-10-2010 09:35 AM
yes, Im also passing the Call.DialedNumberString and that shows up fine.
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