About 10% of our calls using translation routes are hitting the failure nodes and I'm seeing the message "no free routes to send call to translation route..."
I created more routes for the service used by the Translation Route and added them into the Translation Route node and still getting the errors. In the "consider if", we use the "peripheral.<peripheral name>.online=1&&NetworkTrunkGroup.<trunkgroup name>.Trunksidle>0" command. We also use the command to select the most idle trunk.
Anyone have an idea of what I've configured wrong? Has anyone else seen this issue? If so, how do you fix it?
I'm hoping this is a misconfiguration and not a bug. We are using ICM 7.2(6).
Re: no free routes to send call to translation route
What are you trying to translation route to? IPIVR, CVP, ACD?
Check your Router-router log for TR timeouts.
What ratio of TR ports to actual ports do you have? I usually aim for between 1/4-1/2 depending on the device, but have one customer where we have a 5/1 ratio because the device we are TRing to does not handle the TR properly, and has to timeout.
In that case I also catch the exit from the failure path of the TR to VRU node, send it through a set node which tags the call with a failed TR count, and then have it re-enter the TR node.
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