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Community Member

No historical data in database. UCCE

HI all. We are running UCCE 9.

And today faced the problem: neither AWDB or HDS database tables   _half_hour or _interval shows no data.

Real-time tables works fine. Cuic historical reports also shows no data

What i've checked:

Hds/aw databases has enough place for data.

Reporting in Configuration manager>PG explorer>Agent distribution is enabled for HDS and real-time(site name is correct)

Test calls and some activities was performed.

What i've forgot to configure here?

Any hints appreciated. TY

Everyone's tags (5)
Community Member

No historical data in database. UCCE

I found the problm root - AW server type was AW, so no HDS is possible at all.

After recreating AW type to AW-HDS-DDS and enabling HDS reporting in Logger Web setup everithing is working fine.

Hope this post will help someone from stupid mistakes =)

Community Member

No historical data in database. UCCE

Check the updateaw process and all other icm processes are working fine. Please share the updateaw logs during any changes ( like Agent creation, making test calls ) which should show in reporting. In short recreate the issue and send the updateaw, rtc,rpl logs.....or you can troubleshoot with AW logs.

Hope this will help you..........:)

Thanks & Regards,

Hardik B Kansara

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