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Community Member

No historical data in database. UCCE

HI all. We are running UCCE 9.

And today faced the problem: neither AWDB or HDS database tables   _half_hour or _interval shows no data.

Real-time tables works fine. Cuic historical reports also shows no data

What i've checked:

Hds/aw databases has enough place for data.

Reporting in Configuration manager>PG explorer>Agent distribution is enabled for HDS and real-time(site name is correct)

Test calls and some activities was performed.

What i've forgot to configure here?

Any hints appreciated. TY

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Community Member

No historical data in database. UCCE

I found the problm root - AW server type was AW, so no HDS is possible at all.

After recreating AW type to AW-HDS-DDS and enabling HDS reporting in Logger Web setup everithing is working fine.

Hope this post will help someone from stupid mistakes =)

Community Member

No historical data in database. UCCE

Check the updateaw process and all other icm processes are working fine. Please share the updateaw logs during any changes ( like Agent creation, making test calls ) which should show in reporting. In short recreate the issue and send the updateaw, rtc,rpl logs.....or you can troubleshoot with AW logs.

Hope this will help you..........:)

Thanks & Regards,

Hardik B Kansara

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