My call does not seem to be hitting the Run External Script node. I have a defined Network VRU and I can see it hit that node in monitoring. But when actually dialing the RP# I get a busy signal. I have agents logged in and in Not Ready. They should hit the basic q script. Has anybody else seen this?
could it be something related to the media path? Call signaling? Does it work differently if you dial the number internally rather then from an external number? Is your system partitioned? Do you have specific calling search spaces? Are you seeing your ports as registered? Is this IP IVR instead of CVP?
This are the sorts of questions that should lead your investigation.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...