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No records in Agent Real time and Agent Skill group real time

Hi All,

UCCE 8.5.4

CAD

CVP Comprehensive/

i am surprised that couldnt find any records in Agent_Real_Time and Agent_Skill_Group_Real_Time table both AWDB and RGR DB.

but I can see Skill_Group_Real_Time reports and all historical reports.

tried to find the reason but no luck.

can any shed some lights on it.

Regards,

Shalid K.C

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: No records in Agent Real time and Agent Skill group real tim

Theres the problem. Can you run the Websetup again and update the SiteName in the AW/HDS Server. Once done that please check whether you see the data or simply add the Site Name "HDS" in the PGExplorer.

Regards,

Senthil

6 REPLIES
Cisco Employee

No records in Agent Real time and Agent Skill group real time

Hello Shalid,

Can you the Agent distribution Tab in the PG Explorer, You have few check boxes regarding the Agent Real time data Enabling. Is that checked ?

Regards,

Senthil

No records in Agent Real time and Agent Skill group real time

Hi Senthil,

I checked the same and its all checked.

PFA screen shot for your reference.

Regards,

Shalid

Cisco Employee

No records in Agent Real time and Agent Skill group real time

Can you make sure that you have the correct sitename in the AW as well. You can check that in the below registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\sprt\Distributor\RealTimeDistributor\Curr

entVersion

Regards,

Senthil

No records in Agent Real time and Agent Skill group real time

Hi,

Please see the registry entry, the site name here shown as HDS and HDSSQLUNCName provided as site name mentioned in the PG explorer.

Kindly check and suggest.

Regards,

Shalid K.C

Cisco Employee

Re: No records in Agent Real time and Agent Skill group real tim

Theres the problem. Can you run the Websetup again and update the SiteName in the AW/HDS Server. Once done that please check whether you see the data or simply add the Site Name "HDS" in the PGExplorer.

Regards,

Senthil

No records in Agent Real time and Agent Skill group real time

Thank you Senthil.

The problem got solved after changing the site name.

Thank you for the help..

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