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New Member

no sound in recorded in supervisor Desktop

Dear All

iam setting up RSPAN to recording all gents my agents on voice vlan 3 on edge switch 2960

and my uccx 8.5 in vlan 2 after applying remote span the recorded files appears in the supervisor desktop but i cannot hear any sound

my configuration as folling

core :

monitor session 1 destination interface Gi0/2 ingress dot1q vlan 2

monitor session 1 source remote vlan 10

my edge :

monitor session 1 source vlan 2 - 3

monitor session 1 destination remote vlan 10

any suggestion ?????

1 REPLY
New Member

no sound in recorded in supervisor Desktop

and now no recording in the supervisor and reply from any body

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