Hello, We have an issue when trying to use voice monitor in the Supervisor desktop at one of our locations. For some reason no sound comes through. We checked that the postinstall.exe was ran at all Agent stations and the correct IP settings were seleted.
I have also checked in the PG Desktop Administrator under VoIP Monitor to make sure the stations were enabled for Desktop monitoring and were pointing to the correct/default Monitor server.
This also looks to be correct. I'm unable to find other possible causes for this. Our other locations can be voice monitored fine.
I thought of that also Jim and double checked, but "PC Voice VLAN Access" is Enabled on all the ACD phones for this group. We can monitor the phones and agents, but when clicking on voice monitoring for any device in this specific group no sound comes through.
Are these 5 PCs remote, are they in the same location, do they have a firewall, etc. Now that you know that it's only these 5 PCs you will have to focus on what's different from the ones that do work. The most common thing I've seen is that some PCs have some sort of firewall, like Blackice running which prevents this from working.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...