Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Nortel Environment

Is it possible to connect Cisco IP IVR to Nortel/Symposium?

Is exist such kind of integration?

2 REPLIES
VIP Super Bronze

Re: Nortel Environment

CCX can only integrate with Cisco UC Manager.

It is certainly possible to integrate UCM with other PBX systems though.

Hall of Fame Super Silver

Re: Nortel Environment

You can integrate with Nortel with ICM and then have another peripheral connection to Cisco IP-IVR. So, in this setup ICM central controller would route accordingly to ACD (Nortel) and IVR (Cisco).

Read up on ICM documentation for more info.

HTH,

Chris

132
Views
0
Helpful
2
Replies
CreatePlease to create content