04-05-2006 09:41 AM - edited 03-13-2019 11:39 PM
Hi Pros,
I recently changed my configuration of IPCC from G.711 to G.729.
Now I am not able to hear my prompts. The CTI Route Point, CTI Ports are in a different pool & they talk to other regions via G.729.
Now I am able to hear Cisco prompts like "are u still there" but not mine.
Please advise.
Pratik
PS: I've tried my prompts in all the directories possible. My Play Prompt properties states the prompt path as SP[welcome.wav]
Where is it trying to pickup the prompt from then?
04-05-2006 01:38 PM
Could you try and generate a prompt, just make it spell a number or something
04-05-2006 08:16 PM
I am able to hear standard Cisco Prompts but not able to hear the custom prompts. Please help.
04-05-2006 09:53 PM
I believe I need to convert my custom prompts to G.729 to play. Now I sent a mail to apps-support@cisco.com but it bounced back. Any information regarding how to record G.729 prompts is appreciated, cause Ive selected G.729 as IVR Prompt format during install & now my previously recorded prompts (thru Sound recorder CCITT ulaw 8kbps) dont play.
Please advise
Pratik
04-09-2006 02:47 PM
There is a tool in Cisco Unity named SetWaveFormat, which will convert between G711 and G729. If you happen to have a Unity server, you can try it.
Regards,
Anup
04-10-2006 09:10 AM
also,
im using g729 on my ccm, so what i do is simply drag the 711 file into the MOH folder and drop it in there. once i do that it will convert to 729 and i can then retrive it.
06-20-2006 06:34 AM
Patrik,
Just open the wav files with windows "sound recorder", click properties, and convert to the required format.
Regards,
Hady
06-19-2006 03:06 PM
How did you change IPCC from using G711 to G729a? I'm trying to change from G729a to G711 and can't find how to do this.
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