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New Member

Not able to open configuration manager

Hi All,

Not able to open the configuration Manager . Shows the following error message:-

"(-9934) unable to initialize the real-time feed for instance apcc.

Unable to proceed until the real-time can be established. The feed may be inactive or you may not have permission to connect to the feed".

When tried to run the "Initiliaze Local Database", It shows the below error,

"unable to initialize the real-time feed for instance apcc. Cannot proceed".

Kindly help to fix this problem.

Thanks and Regards,

Karthik U R

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14 REPLIES
Cisco Employee

Not able to open configuration manager

Karthik,

What is the complete ICM version ?

Could you post the screenshot showing the error ?

GP.

New Member

Not able to open configuration manager

Hi GP,

Its a new ICM installation and our ICM Ver: 8.5(2), and error message as shown below.

Regards,

Karthik U R

Cisco Employee

Re: Not able to open configuration manager

Thanks Karthik.

1. Was this always like this or the issue is seen recently ?

2. Did you try opening Config Manager from Start menu or it's native folder ?

3. What type of Admin Workstation ( AW ) is this, from where you are trying to run config mgr ? Distributor or client AW ?

4. The error indicates towards issue in receiving " Real-time feed ( RTF )" . I would try restarting the AW & see if it restores the RTF which is a process running on it.

5. Try pinging ( ping -t ) to Logger from AW to see if there are any network issues.

GP

New Member

Re: Not able to open configuration manager

Are you trying to open from an RDP session?  If so try to do it from the console or VNC and I bet it works.  We've got the same problem and I'm not sure what has caused it.

On your PC goto Start > Run > mstsc /admin and that will put you on the console.

Hope this helps.

Travis

Cisco Employee

Not able to open configuration manager

Yup, valid point to be considered. +5 to Travis.

GP.

Not able to open configuration manager

I have faced same error and after adding the correct router and logger addresses. it was fixed.

Cisco Employee

Not able to open configuration manager

That is ofcourse required & presumed.

GP.

New Member

Not able to open configuration manager

Hi All,

The issue is resolved.

problem was with the NIC binding order ("Public" should be first and then followd by the "Private").

Thanks and Regards,

Karthik U R

New Member

Not able to open configuration manager

Is your AW part of a Sprawler, why does your AW have a Private NIC?

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