Re: Not able to route E-mail messages to the right agents(Email
>25. Now watch the email rules engine window when you send in an email. It should catch the incoming mail and say that it's assigning the email to .
If this part does not work, ICM routing will not work. When you send an email in, the rules engine will say that it's processing the email and it will tell you how long it took to apply the rules. The last thing it will say is it's assigning it to the skill group. This is an ICM-routing skill group so it should generate a route request through the MR PG.
Do you see it saying it processed the email and assigned it to "unknown" or something similar?
Do you see no activity in the rules engine window when you send in an email?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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