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Not all historical data migrated from CCX 5.0 to CCX 8.5

Dear All,

I'm in a process of upgradind a CCX 5.0 to 8.5.
Customer retains all historical data since 2008, after upgrading to CCX 8.5 not all historical data were migrated. Querying database I just found data from 2008 until the middle of 2011.

The db_cra database has only about 500MB on CCX 5.0, searching in the pre-upgrade tool logs I didn't find any errors and apparently all data was backed up.

I found in this forum a thread where is referenced that pre-upgrade tool doesn't allow more than 51 weeks of old data, but I can't find any reference about this limitation on Cisco documents.

Do you know if there is such limitation and where can I find it?

Best regards,
AT

2 REPLIES

Not all historical data migrated from CCX 5.0 to CCX 8.5

Hi Antonio,

Please open the help for contents on the PUT tool (which is installed on the UCCX 5.x\7.x box), to check out for this information.

Hope it helps.

Anand

pls rate helpful posts by clicking on the stars below the right answers!!

Not all historical data migrated from CCX 5.0 to CCX 8.5

Hi Anand,

Thanks for your update.

I'm unable to find the help for contents on Pre-upgrade tool, the menu only has three options

None of them has the help for contents option. Could you help me to find this help on the application?

Best regards,

AT

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