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not getting wrapup window for secondray skill group

Hi,

When ever i am getting call from secondray skillgroup,after disconnecting the call not pop uping wrap window.

Thanks,

Gnanesh

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Re: not getting wrapup window for secondray skill group

Here is the current status of sub-skill group support for IPCC.

1. The default for IPCC 4.6.2 is still 2 sub-groups. In IPCC 5.0, we will default to base groups for new skill groups created.

2. Base groups are recommended over sub-groups to avoid confusion when reading reports, and scripting.

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