Not Ready Agent Screen Pop for IPCC Express Enhanced 4.0.4

[maloumar1234]

There was couple of threads back for this feature before 4.0.4 came out.

Is the Not ready pop now available in 4.0.4? Or do we still have to do a database query with a third party application pop ?

Mainly, I need to have a screen pop notifies the agent when they forget to hit ready again.

[smahbub]

This URL should help you:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008017ffaa.html

[jawilson_1]

The top and bottom of the Agent Desktop window that shows the agents' state. There is not an automatic message notifying the agent

[l.mourits]

Me being one of the original posetrs of one of the threads you mention, I just needed to reply, as I am curious to know if indeed this feature is now available.

As far as I understood it should, but I haven?t upgraded yet (planned for next year). As far as I recall from some earlier posts ithad to be configured using the supervisor desktop team performance messages (or something like that), but I am not sure.

Please let me know when you find out, as I would love to know if it really works ;-)

Thanks,

Leo