I have a IPCC Express (CRS 3.5(1)) implementation together with CCM 4.0(1) cluster.
All works fine for > 1 year now, but I have one question from the business that I could not answer, and I can't seem to find the answer anywhere online.
Business asked me if it would be possible to send a pop-up alert to the agent's computer if they are not ready for a certain amount of time.
The reason for this is that within the callcenter agent;s sometimes have to leave their space and forget to put their agent desktop to work or not ready. Since they are ready in the system they can get a call routed, which put's them in reserved, then after 10 seconds the system will tray the next agent because of the no answer and will set the agent to "not ready" (this makes sense, of course, and is the system default). Upon return at their desk the only indication they have is the missed call, which should trigger the agent to check their status, but get's forgotten sometimes.
Rather then diciplinairy measurements we look to implement the above mentioned to prevent agents from forgetting to put theirself on ready.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...