Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Notification Dialer Software

Need assistance in selecting a notification dialer software that intergrate with CRS EXP PRE 5.X/IPT environment and will get customers records from a MS CRM database and make outbound calls and give out a notification or leave a notifiaction as a message on voicemail/ans machine.

1 REPLY
Blue

Re: Notification Dialer Software

Radianta is a very good dialer app for Express.

http://www.radianta.com/products/contact-center/campaign-express/

In regards to pulling the data out of M$ CRM, there will have to be somem custom development done by your company or a Cisco partner to develop a process to pull this information out and populate the campaign.

please rate helpful posts

124
Views
0
Helpful
1
Replies
CreatePlease to create content