Notification the message in each CAD

[jtroncoso]

hi ,I have a problem, the users complain that whenever they are monitored for a supervisor a message salts them.

" a supervisor has begun and/or allowed controlling the calls.

since I eliminate this notification to prevent him from going out for the agents

[brispin]

Try this checklist

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml