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Notify Monitor Administrator desktop unchecked

In the Desktop administrator, the Notify Monitor is unchecked but when I silent monitor in the supervisor desktop, the agent is receiving a pop up that they are being recorded.

Cisco Application Administration - 5.0(2)_Build064

Thanks for any suggestions.

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Cisco Employee

Re: Notify Monitor Administrator desktop unchecked

If it is unchecked and they are still receiving the notification, try synchronizing Directory Services by opening the Desktop Admin, select the Call Center 1 and at the top there will be a a pull down named setup. Here is the option to sync. Try this first. Have agents and supervisor log out and back in before testing.

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