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ram
New Member

Nuance ASR and TTS logs

Hi,

I was debugging a sample speech application in UCCX 8.5. Where do the MRCP logs recorded in Naunce servers?

thanks for the help

Ram

Everyone's tags (5)
1 ACCEPTED SOLUTION

Accepted Solutions

Nuance ASR and TTS logs

Hi Ram,

Vocalizer engine logs integrated in NSS logs;  the NSS logging mechanisms now integrate the logs of all the underneath engines including: NR9 and Vocalizer. 

  • The same Nuance Session Identifier is used across all NSS components (NR9, Vocalizer,     NSS) involved in a specific MRCP session.  That session identifier can then be used to map all the logs, alarms, call logs of a specific MRCP session.
  • NR9, Vocalizer and NSS error logs and diagnostic logs are all saved in the NSS log files.
  • NR9, Vocalizer and NSS severe errors are all reported in the same location (i.e. Management Station if available, NSS log files).
  • NR9, Vocalizer and NSS event logs are saved in one single call log file per MRCP session.

Reference:

ftp://ftp.comptek.ru/pub/Nuance/NSS/NSS-5.1-0-Release-Notes.html

In order to enable tracing in UCCX for MRCP ASR\TTS, go to UCCX servicability->Tracing->Engine->Subsystems and enable them. You will see these logs under MCVD folder.

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

5 REPLIES

Nuance ASR and TTS logs

Hi Ram,

Vocalizer engine logs integrated in NSS logs;  the NSS logging mechanisms now integrate the logs of all the underneath engines including: NR9 and Vocalizer. 

  • The same Nuance Session Identifier is used across all NSS components (NR9, Vocalizer,     NSS) involved in a specific MRCP session.  That session identifier can then be used to map all the logs, alarms, call logs of a specific MRCP session.
  • NR9, Vocalizer and NSS error logs and diagnostic logs are all saved in the NSS log files.
  • NR9, Vocalizer and NSS severe errors are all reported in the same location (i.e. Management Station if available, NSS log files).
  • NR9, Vocalizer and NSS event logs are saved in one single call log file per MRCP session.

Reference:

ftp://ftp.comptek.ru/pub/Nuance/NSS/NSS-5.1-0-Release-Notes.html

In order to enable tracing in UCCX for MRCP ASR\TTS, go to UCCX servicability->Tracing->Engine->Subsystems and enable them. You will see these logs under MCVD folder.

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

Nuance ASR and TTS logs

Hi,

check under Nuance\Speech Server 5.0\server\logs

most like you need log.txt and nss.log

G.

ram
New Member

Nuance ASR and TTS logs

Thank you that helped. I could able to find the logs and find the problem.

Nuance ASR and TTS logs

Hi Ram,

Glad to know that :-).

Please don't forget to rate the helpful posts by clicking on the stars below the right answer and also mark it as answered.

Thanks,

Anand

Nuance ASR and TTS logs

Hi,

what was your problem and what logs did you actually use?

G.

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