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Nuance ASR Subsystem OUT_OF_SERVICE

j.huizinga
Level 6
Level 6

Hi,

We have a CM 4.1.3 and IPCC 3.5.3

With the IPCC we also have TTS and ASR licenses (3 TTS and 3 ASR)

I have the problem that the ASR service is OUT_OF_SERVICE. The TTS is working fine.

When I reboot the system or do a restart from the engine, i can see both services initializing.

After a while the TTS is IN_SERVICE and works fine, but the ASR goes after 2-3 minutes Initializing to OUT_OF_SERVICE.

these are the messages:

352: Jan 26 17:28:53.628 EET %MIVR-SS_ENT_SRV-1-SS_OUT_OF_SERVICE:Enterprise Server Subsystem in out of service:

353: Jan 26 17:29:20.394 EET %MIVR-SS_NUAN_ASR-7-UNK:'nlm' with vpid '3802' on '10.10.50.2' is not running.

354: Jan 26 17:29:20.394 EET %MIVR-SS_NUAN_ASR-7-UNK:Not all processes on AppServer '10.10.50.2' are running

355: Jan 26 17:30:20.396 EET %MIVR-SS_NUAN_ASR-7-UNK:'recserver' with vpid '3804' on '10.10.50.2' is not running.

356: Jan 26 17:30:20.396 EET %MIVR-SS_NUAN_ASR-7-UNK:Not all processes on Speechserver '10.10.50.2' are running

357: Jan 26 17:30:20.396 EET %MIVR-SS_NUAN_ASR-7-SUBSYSTEM_NUAN_ASR_WN_STATUS_CHANGED_OOS:WatcherNetwork status changed: WN_OUT_OF_SERVICE: Integer Msg=1

358: Jan 26 17:30:20.396 EET %MIVR-SS_NUAN_ASR-3-SS_OUT_OF_SERVICE:Nuance ASR subsystem is OUT_OF_SERVICE:

359: Jan 26 17:30:20.396 EET %MIVR-SS_NUAN_ASR-1-ModuleRunTimeFailure:Real-time failure in Nuance ASR subsystem: Module=Nuance ASR Subsystem,Failure Cause=1,Failure Module=SS_NUAN_ASR

Weird thing is that TTS works.

CM, IPCC and Nuance TTS/ASR are co-installed.

Has anyone an idea why this happens?

JH

1 Accepted Solution

Accepted Solutions

Dennis Fogler
Cisco Employee
Cisco Employee

If this is a new install of Nuance on either 3.5(2) or 3.5(3) you may be running into bug CSCsc96390. There is a hard coded license file that expires on 12/31/2005. Nuance ASR will initialize and then go out of service, however, TTS will stay in service.

You can quickly check this by setting the date of your IPCCx Server back to a date prior to 12/31/2005. If Nuance ASR goes in service then you will need to get the hotfix from Cisco TAC to correct this issue.

View solution in original post

2 Replies 2

Dennis Fogler
Cisco Employee
Cisco Employee

If this is a new install of Nuance on either 3.5(2) or 3.5(3) you may be running into bug CSCsc96390. There is a hard coded license file that expires on 12/31/2005. Nuance ASR will initialize and then go out of service, however, TTS will stay in service.

You can quickly check this by setting the date of your IPCCx Server back to a date prior to 12/31/2005. If Nuance ASR goes in service then you will need to get the hotfix from Cisco TAC to correct this issue.

Thank you very much Dennis, this was exactly the problem.

I have downloaded the TAC fix and service is running.

Thanks again for your help,

JH

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