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Community Member

number of agents log in a queue?

Dear Team,

as we know, we can use "Get Reporting Statistic" step to get the position of ICD queue for each customer call. Is it possible for the IPCCExpress system to know how many agents log in the queue?

We need to program different call flow processing depending on the number of agents logging in the queue.

thanks,

Yunming

2 REPLIES

Re: number of agents log in a queue?

Yup.See attached screenshot. Select Resource Object CSQ ICD; Field: Logged-In Resources; Row Identifier: Select the CSQ; Statistic variable : variable for holding the value

Community Member

Re: number of agents log in a queue?

thanks a lot for your message!

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