Agents do not have access to how many agents are logged in. The Cisco Agent Desktop displays only the number of calls queued for the Contact Service Queue (CSQ) to which the agent belongs and the duration of the oldest contact in queue. Only supervisors have the ability to see how many agents are logged in. This information must be viewed from the Cisco Supervisor Desktop.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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