Re: Number of calls answered within SL threshold per agent
any justification shows this is not useful,
also am a little bit confused on the abandoned short calls, I have the SL Threshold set to 60 sec and the Abandon Call Wait Time is set to 60 sec can anyone explain to me what is the impact of this config on the service level calculation, as I am applying SL Positive formula,and if the ring time is added to the SL threshold for the answered calls
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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