Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Number of CTI ports limited by Licensed IVR Ports on UCCX Premium?

I've gotten two different answers on this question. Our third party support vendor said that the number of licensed IVR Ports is the max number of CCG CTI ports, while a Cisco engineer said we can create as many CCG CTI ports that we want. Does anyone know the real deal on this?
 

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Yes, Thats correct.Premium

Yes,

 

Thats correct.

Premium IVR port count is based on number of seats.

Eg: 37x2 = 74 IVR ports in your case.

This is also capped by the capacity of your server.

 

Standard and Enhanced versions dont have such limitation.

The IVR port in those versions are capped by the server capacity.

Usually 300 or 400 IVR ports.

 

Regards

Shikhar

 

3 REPLIES
Super Bronze

HiUCCX Standard/Enhanced are

Hi

UCCX Standard/Enhanced are automatically licensed for the max number of ports that the physical server/VMware template supports. 

UCCX Premium is restricted to 2x the number of agents. 

So:

UCCX Premium, 20 Agents, 400-user spec VM: 40 ports

UCCX Standard, 20 Agents, 400-user spec VM: 400 ports

This seems counterinuitive, but I think the idea is that the Premium version has much more capability when used for IVR, so the licensing is controlled. 

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Thanks Aaron. So then this

Thanks Aaron. So then this would be going by the premium "seats", correct?

Configured Licenses:

Package: Cisco Unified CCX Premium

Total IVR Port(s): 74

Cisco Unified CCX Premium Seat(s): 37

High Availability : Enabled

Cisco Unified CCX Preview Outbound Dialer: Enabled

Cisco Unified CCX Maximum Agents: 400

Just want to be sure... thanks!

Cisco Employee

Yes, Thats correct.Premium

Yes,

 

Thats correct.

Premium IVR port count is based on number of seats.

Eg: 37x2 = 74 IVR ports in your case.

This is also capped by the capacity of your server.

 

Standard and Enhanced versions dont have such limitation.

The IVR port in those versions are capped by the server capacity.

Usually 300 or 400 IVR ports.

 

Regards

Shikhar

 

1543
Views
5
Helpful
3
Replies
CreatePlease to create content