You configure this as part of the UCCX script. The 'select resource' step is used to route a call to an agent, and a parameter on it is set ("Timeout") to a number of seconds. Commonly this is 10 or 15 seconds, which equates to around 3 rings depending on your tones.
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there are configurations in both the cucm and uccx that can control ring cycles. In cucm, you can modify the number of seconds that a line will ring at a system level or individually on each line. Go to a line config and look for the forward no answer timeout parameter. It is located in the call forwarding section of the line configuration. Increasing the timer increases the ring cycles. IIRC a ring cycle in the US is 5 seconds.
Now in CCX, when the call is extended to an agent you can control how long the call waits for the agent to answer. you do this in the CRS script. look at your resource selection steps. The answer timeout parameter is what you are looking for. The value is in seconds.
When modifying these parameters make sure that the CRS param is less than the cucm value for the agent line. Also, note that you don't need to worry about modifying the cucm param if you do not have a CFNA destination (or vm flag) enabled.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.