I know how the number of agents licenses that I have, but I need to know how to find that information in the AW. I can find the number of licensed IVR ports in IPIVR and I assume that there is a way that I can find the number of licensed Agents in AW. Please help.
Are you using CAD or CTIOS? to find the number of agents licensed for CAD you need to run licenceadmin.exe from the bin directory. FOR CTIOS, there is not a hard licence, so you would have to go back through your original order to determine the number of agents that you are licensed for.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...