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New Member

Number of UCCE Agent licenses

Hello!

I know how the number of agents licenses that I have, but I need to know how to find that information in the AW.  I can find the number of licensed IVR ports in IPIVR and I assume that there is a way that I can find the number of licensed Agents in AW. Please help.

Thanks,

MB

3 REPLIES
New Member

Re: Number of UCCE Agent licenses

Are you using CAD or CTIOS?  to find the number of agents licensed for CAD you need to run licenceadmin.exe from the bin directory.  FOR CTIOS, there is not a hard licence, so you would have to go back through your original order to determine the number of agents that you are licensed for.

New Member

Re: Number of UCCE Agent licenses

I'm using CTIOS. Thank you.

Green

Re: Number of UCCE Agent licenses

Not recorded in CTIOS. How many licences did you purchase?

If you want to know how many concurrent logged in agents you are peaking at and compare this with the number of licences you purchased to see how much headroom you have, that would be a good question.

Regards,

Geoff

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