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New Member

occupancy report

Hi

Is there any report in web view which calculates a report based on a formula

occupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.

2 REPLIES

Re: occupancy report

No, you will need to create a custom report to calculate that metric.

david

New Member

Re: occupancy report

Is this available in the new version of webview or CUIC?

Thanks!

-JT-

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