OffNet Call drops when forwarded from G711 to G729
We have a problem with offnet call transfer between regions with different codec.
- We have a CUCM 6.1 and a CUBE with 12.4.(24)T1. The CUBE connect the network to a SIP provider. Between CUCM and CUBE there is a SIP trunk too.
- We have two different regions one is G711 enabled and the other one is G729 audio codec enabled between region.
When I start a new offnet call from a g729 capable phone, I can transfer it to the other one that is both G711 and G729 capable. But the other way does not work, I cant transfer from G711 region to G729.
When I checked the logs I found that when the transfer occurred CUBE sends BYE message because it receives an SDP from the provider and it contains only G711, (of course because the call was G711 before)
Is there any way to force the CUCM to send the final Invite with SDP contains G729? Only this delayed media work? Can we tell on the CUCM to offer SDP that fits for the phone?
Re: OffNet Call drops when forwarded from G711 to G729
You have posted in the Contact Center forum - are you using CVP?
I don't know exactly what you are doing here, but we have worked with SIP trunks into CVP and I am not surprised. Mixing codecs caused all sorts of problems.
You really need exact advice from Cisco experts who are familiar with the CUBE. You can go around and around on this and drive yourself crazy. I strongly suggest opening a TAC case to see if what you are doing is supported.
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