Ok fellow Call Center peers I need help with the UCCE Outboun Dialer
I have configured the SIP Dialer on my PG and also have it up and running atleast it can make calls out through CUSP but I can not get it back to CVP. I have configured translation routes and can see it hit the transroute to vru node in my script. When I do a PIM dumplog I see no logs like it is not hitting the PIM but I see the call in the opc logs.
Here is my call flow.....
Dialer ----- CUSP-------VGW--------Customer speaks ----- Dialer attempts transfer to transroute ------ call fails
In CUSP no failed calls and the documentation is very vague aroun OBD to IVR campaign.
Q1 Do I need a dial-peer in my VXML for the transroutes also does the routtable in CUSP need to point to VXML or to CVP.
Please Help if someone has an example configuration or can point me in the right direction. TAC has had this case for 3 days and can not figure it out. I have been through the install doc 10 times and can not figure it out I think the docs are missing something
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