Am needing to have one IPCC Enh (v 4.0) CAD (v 6.1) be able to handle calls from two Qs. Each Q will be associated to a sepereate line on agents phone (7940s). Presently does not allow two CADs to run at same time on one workstation. How and can this be accomplished?
Agents can only have one extension under CUCX. They also can only be logged in once on the PC they are working on. They can answer calls from separate queues, but the way I would suggest doing it is having just the one agent log in once. Have that agent be a member of both queues. On the CAD when a call is coming in, it will show them which queue they are receiving the call from which is what I assume you are trying to accomplish.
Hi, I am also working on the original poster's network.
Unfortunately those limitations you speak of are exactly what directed us here. One final requirement of the system is that agents will know by the distinctive ring of which extension is ringing how to answer the phone calls, either company a, or company b.
I am exploring other ways to achieve one agent = two extensions, such as hard-coding the final DN into the .aes script for the application.
Do you have any reason to believe that would be an implausible approach? (perhaps using non-system references in the code may break other aspects of the CRS engine function such as silent monitoring or historical reporting?)
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.