One agent issue: CTIOS is not prompting about a call and constantly logging itself off

[howard.zhou]

Hello all,

One agent in the call center is experiencing the following issue:

The coming calll will not ring into the agent's desktop application CTIOS. The softphone(CTIOS)  is not prompting about a call.  ( The coming call will ring into the phone set) .   And the agent is constantly logging itself off.  

The phone set's configuration looks O.K...    Anything else I need to check? 

Software Version: ICM 6 with CCM4.1

I appreciate your help.

[david.macias]

If this is only one agent I recommend you just save your time and either reformat the computer or change the phone.  You can decide which one needs to be replaced by having another agent on another computer use that phone and then have your bad computer use another phone.

david

[howard.zhou]

thanks david.   When turn on " auto answer by headset..." ,  no complains from the end user...