I have IPCCX ver. 4.0(4), we need to force one cisco agent must be ready, i mean if we have 4 agents and one after the other go not ready when the last ready agent needs to go not ready the system unable the agent to go not ready because this agent is the last agent ready.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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