One call showing in real time reports every morning
I have been noticing that one of our queues every morning lately shows one call in the reports "total contacts" column in RTR - it does not show the call as being handled, abandoned or dequeued. In addition this is all before the script even routes into the site @8am - after hrs calls all go to an offsite call center. All queue stats reset at Midnight and every other queue (50+) shows no calls/stats at all. I can obviously reboot the cluster to probably resolve but curious if there is any way to resolve without doing such - wondering why this happens and why this particular queue??
Any ideas on how to resolve would be appreciated. We are running UCCX v8.0(2)
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