I have a customer who is currently running an IPCC Express 3.X with their CCM system. There are looking to upgrade their IPCC server hardware and software to 4.X and add some queues and users. Can both servers be connected to a single CCM and have agents associated with either one or the other?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...