Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

only need to hear 45s music

I want caller in the queue to hear music only for 45s then goes back to queue loop again. But the wav files themselve can be any length. How can we do that?

1 REPLY
Silver

Re: only need to hear 45s music

You will need to chop you music WAVs into 45s chunks if you want prompts (etc) to be inserted between the music. Only an agent becoming available will interrupt a prompt which is being played (whilst in the Queued branch of a Select Resource step).

104
Views
0
Helpful
1
Replies
CreatePlease to create content