only one agent not getting calls only for one Skill

[baskaranm]

                   Hi ,

I'm using UCCX 8.5 with call manager 8.5.

My problem is in one application one agent called 'X' is assigned 2 skills 'A,B' and put in into CSQ 'Y'. in this CSQ there are 3 agents.

only agent X is not receiving calls only for skill B.she is receiving for Skill A. other 2 agents are receiving calls for Skill A ,B.

I cross checked the configuration. itis fine. CSQ shows agents as all 3.

please help to troubleshoot the problem

[Saeed Syed]

Hi Bas,

Please check the competence levels of that particular skills for the other agents who are able to recieve calls and compare with "X".

[baskaranm]

Hi,

Thanks for the reply,

Actually the competency lever of all 3 agents are same . but other 2 agents are getting call.

I tried by keeping the competency level High for this particular agents and Resource Selection Criteria* is most skiiled --no use.

I tried this only one agent in the CSQ but call is not landing

I tried with only one Skill (for what call is not landing) and tried -- no use.

[david.macias]

If the other two agents aren't available, does agent X get calls from skill B?

david