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Open Web Page with IPCC Script

I have written a script, albeit basic, based on DNIS. When a call is received it looks at the DNIS and then moves to an area of the script and then performs a set of instructions. I need my script to open a webpage based on the DNIS. So when an incoming call is received the order entry webpage for that company will open up automatically. Does any one know how to do this in IPCC Enhanced 4.0(3)? I have one week from today to get this organized if anyone can help.

Thank you.

1 REPLY
Hall of Fame Super Silver

Re: Open Web Page with IPCC Script

You can configure a workflow with such rule in the Desktop Administrator tool and then simply apply this workflow to your agents. Take a look at this document for more details and some examples:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cda611ug.pdf

HTH, please rate all helpful posts!

Chris

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