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New Member

Opt out of queue and leave message

I want to edit a script to place someone in queue if all agents are busy. Then play hold music for 20-30 seconds between a prompt that says "We are busy, please continue to hold, or press # to leave a message for our agents to return."

So the question is what kind of play prompt will allow me to look for a key punch for 5-8 seconds and then go on to the queueloop? I don't want the "are you still there?" prompts that occur during the timeouts, I just want it to go on as if no input was needed.

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Opt out of queue and leave message

Change the maximum retries to 0 in the Menu or GetDigitString steps. Then it won't play the are you still there message

1 REPLY
New Member

Re: Opt out of queue and leave message

Change the maximum retries to 0 in the Menu or GetDigitString steps. Then it won't play the are you still there message

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