Is this possible? How can I setup a script so that when a customer wants to leave a voicemail message, he just needs to press 1 at any time he wants while waiting in the queue.
See attached Test Script
In my script, if I want to leave a VM, I have to wait until I get to the "Get Digit String" step then press 1. However, once it passes this step, pressing one won't get me to the voicemail. I have to continue to wait until it gets back to that step again. What I really want is that I want, at any time, if I press 1, just get me straight to the voicemail. Any suggestion would be greatly appreciated.
Not sure if this would work but you could try uploading your moh wav file as a prompt (will have to manually splice in every X seconds the voicemail prompt into the moh file) and just using that entire file as the prompt for your get digit step, set a timeout of 0 seconds for the get digit so if it hits the end of the file it doesn't have 3 seconds of silence while waiting for additional input. Make sure you set the Get Digit String to interruptible.
Get Digit String ( longMOHfile )
Redirect to Voicemail
Go to QueueLoop
Not entirely sure if that will work but give it a go.
Hey, it worked. What I did was that I chopped my MOH into small pieces and used the Create Container step to stack then up together with my other prompts. It's a pain but I'm glad that it finally works the way I wanted. Thanks for your great suggestion Nathan.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.