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Options in Cisco Desktop Administrator

Missing Elements in Work Flow Group. According to documentation, I should see CAD Agent, CAD-BE Agent and IP Phone Agent which would allow me to modify the user interface for CAD, CAD-BE, etc. I only have Enterprise Data, Reason Codes and Wrap-up data. ANy ideas why?

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Re: Options in Cisco Desktop Administrator

I've seen this once before after an upgrade of UCCX. The database used to store the agent configuration became corrupt during the upgrade. We eventually re-installed the system in order to resolve the issue, but TAC may have some additional recommendations.

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