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New Member

options on hold

I have a script that places a caller on hold when no agents are available. On the queued step of the the select branch I have several prompts and hold steps. how can I offer the caller the option to press 1 at any time and leave a voicemail while they are in the queued branch

thanks

2 REPLIES
New Member

Re: options on hold

Instead of using delays between putting the call on hold and looping, use a menu with a timeout that has the same value you were using for delay. You don't have to put a prompt on the menu since you stated you were already playing one. Set the reprompt user to 0. Then make button 1 got to a transfer to voicemail label where you can actually transfer the call.

New Member

Re: options on hold

ok so if I play a prompt before the menu step then have a menu step with the same timeout value as my hol options. how do I still play the hold music while the caller is sitting in the menu

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