I am working with IVR CISCO Callcenter, and our custom has an Oracle Database. We know that when you want to insert some data in database, you must to do “insert” and then “commit”. IVR doesn’t allow us insert nothing, because we don’t know how to do “Commit”.
The same way that any JAR is imported. Described in the Cisco documents - you need to add it to the document repository and change the CLASSPATH so that the JAR is referred to. CRS needs to see the classes in the JAR through reflection so the Expression Editor can display the classes and the methods therein. If you haven't set it up correctly, you will know immediately - because the Expression Editor will not be able to show the methods of the class when you set it.
This takes a little experimentation, but it's worthwhile. There is a document on the Expression Editor.
The ODBC driver for Oracle has got AutoCommit enabled. Did you change it?
Is it a special requirement of the database?
What version of Oracle are you using? Did you try to run the update query against the database using a different tool, over JDBC or you-name-it (for example their sql CLI)? Were the table(s) not updated without explicitly saying COMMIT TRANSACTION?
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