The Outbound Campaign is configured with the Call Progress Analysis.
The CPA is working very well with Fax, Answering Machine, No Answer detection. However, it seems that the calls to busy party were recorded as no answer instead of busy. (I went to the SQL Query to display the campaign result and look at the CallResult field).
I have also done a few more tests and found out that it only happens on external calls via the gateway. The calls to busy internal ext were treated correctly as busy calls.
Is there any setting in the CM or Gateway to make sure that the external calls are recorded as busy instead of no answer?
Re: Oubound Call to Busy Party Recorded as No Answer
FYI, I have this issue fixed. As advised, i raised a case with the carrier and it turns out that by default they enable the audible treatment for busy party. Hence the carrier sent busy tone instead of user busy message to the gateway.
They disable the audible treatment on the multiline and it's working okay now.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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