Hi guys, i have a problem with Outbound Option (IPCC Enterprise 7.5), a contact was sent to agent when in fact was marked by the Dialer with call result 8 (Customer phone did not answer), and when the agent handled this call the contact was a Answer Machine, I have configured CPA in this campaing and it works fine with the recommended values by cisco.
Was this just one record or every time an answering machine is detected? If only one record, stuff like this will happen. There are hundreds of types of answering machines out there and CPA doesn't catch all of them.
hi david, it ocurred with only this contact but the problem is that the dialer recorded the contact in Dialer DB like Pending status, and in fact the call was sent to the agent, and then the call was sent by the dialer newly in other moment.
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